RETURN & EXCHANGE POLICY
At Elektrokraft.in,It is essential to understand the exchange and return policy of a product before purchasing it online. Here is everything you need to know about EastBay’s return and exchange policy.
We assure you that all the products have gone through a thorough inspection and have been handled with care until they are packed. Our delivery executives also make sure that the products are delivered to your doorstep with the most care.
However, in case of any unforeseen circumstances, if you receive a faulty/ damaged product (s), then we request you to understand the following conditions and limitations for return or exchange.
You can also contact us at +91 9953971365, 0657 7966402 or get in touch with our support@eastbay.fashion immediately.
WHEN ARE PRODUCTS NOT ELIGIBLE FOR RETURN/ EXCHANGE?
Eastbay doesn’t accept returns/ exchange of products that fall under the below-mentioned categories:
- 1. Worn products
- 2. Products that look washed
- 3. Products with missing tags.
- 4. Products with missing tags.
- 5. Products that emit perfume/ lotion fragrance or body odour.
- 6. Products cannot be accepted for return without their original packaging
- 7. Products that you buy on clearance sale are not eligible for return irrespective of whether you dislike the colour, style, quality, or size.
- 8. Eastbay often provides exciting offers and products bought using seasonal offers, promotional offers, coupon codes, and other special offers that cannot be exchanged unless they are faulty/ damaged.
- 9. A said product can be exchanged only once. Thus, exchanged products are not eligible for returns or refunds.
- 10. It is important to understand that the above-mentioned products are not eligible for return/exchange and will be sent back to the customer at the customer’s expense.
WHICH PRODUCTS CANNOT BE RETURNED/ EXCHANGED?
Eastbay has been following strict guidelines regarding the hygiene of intimate wear even before the pandemic. Hence, the following products cannot be returned due to intimate hygiene reasons:
- 1. Panties
- 2. Legwear (Stockings/Pantyhose)
- 3. Shapewear
- 4. Swimwear
- 5. Nightwear (Erotic Wears/BabyDolls)
- 6. All accessories
- 7. Bralettes
- 8. Cami Bras
- 9. Tube bras
- 10. Lingerie Sets
WHICH PRODUCTS CAN BE RETURNED/ EXCHANGED?
- 1. All Bras except non-returnable bra (bralettes, cami bras, tube bras).
- 2. All NighWears except Erotic Wears/BabyDolls.
- 3. All Dresses Types.
- 4. All TopWear Types.
- 5. LegWear except Stockings/Pantyhose.
PROCESS OF RETURN/ EXCHANGE?
If your product(s) meets the above policies of Return, then they are eligible for return/ exchange, and here is how to do it:
- • Products can be returned/ exchanged within 7 days of delivery.
- • You can directly place an order exchange on your Eastbay account on the orders page.
- • You can also call us at +91 9953971365 and get the help of our customer care agents to return/exchange your products.
- • You can connect with us through our support@eastbay.fashion by writing an email to us.
- • The email subject should contain the order ID for reference and attach a few images of the product to understand your issue further.
- • Once the return/ exchange is initiated, a courier agent will pick up the product within 48 hours.
Customers should kindly note that picking up of product doesn’t guarantee that the return/ exchange is approved.
Our examination team will go through the products first before approving your request for return/exchange within the next 4-7 business days. Therefore, it is imperative that you:
- 1. Properly fold and pack the product as received.
- 2. Ensure that all the tags are attached.
- 3. Attach the original invoice and pack with the original packaging to avoid any discrepancies.
